Readyrefresh - Didnt get delivery
Driver claims he attempted to deliver on two occasions which I don't believe, anyway they rescheduled let's see what happens now.
Over the past week they rescheduled delivery 5 times. And left me without water for the weekend. When I called them the girl said she's just a call center she can't do anything for me just give over the message in the next 24 hours. They really need competition.its...Read more
Over last few months they have rescheduled delivery appointments several times. They keep saying that they have delivery challenges in certain parts of the country and that this is a known issue from top of the executive chain down to the folks in the trenches. The...Read more
The company canceled the scheduled delivery 4 times over a 2 week period in May 2018. I ran out of water for about 2 weeks. I wrote and called to complain a total of 4 times. Not once did anyone ever call me back. I finally wrote one last time to cancel my service....Read more
This is the absolute worst company I have had the displeasure of working with in quite some time. They no longer value customer service and service quality. I've been receiving 5 gallon water jugs to my home since 1993. What happen to this company? Since Nestle took...Read more
We started with Poland Spring 24 years ago. It was also Deer Park and then Ready Refresh. Things were all right until about a year ago and then it really started to go downhill. Missed deliveries, no calls etc. When called last week their phones were not working and I...Read more
When my small nonprofit organization's office in Baltimore started our last 5-gallon bottle of Nestle ReadyRefresh water, I placed an online order for delivery, and got the date May 16 (2018). As has happened before, the delivery did not take place that day, but was...Read more
My water was suppose to be delivered on May 23rd. Still waiting and it’s June 5th so I cancelled my service last and they were suppose to pick up the empty bottles and the cooler. Still waiting... Everyday I call and everyday they have an excuse. Today’s excuse I am...Read more
I had deliveries rescheduled since January 2018 and now it's June. Each monthly delivery is late and thus rescheduled automatically. The worst thing is that a day before it's supposed to arrive, I get this automated email saying "delivery reminder" and that's it's...Read more
Horrible. I cancelled the service 2 months ago and they're still billing me for water they didn't deliver. They are still sending the truck with more water. The phone numbers they provide are useless. They never answer the phone and some other number it just...Read more
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