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My water delivery is late EVERY SINGLE MONTH!!! The water in my area is very bad and I depend on my delivered water...that's why I have it delivered! They used to send an email reminding of your delivery date...now they don't even bother because it is NEVER on time....
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1.9
#1125750
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Man delivered 4 cases of water and set them down in front of office instead of asking where they go - to which i asked if he could bring them to our storage room (10 more steps), and he proceeded to just hand me a case and walked back outside to his truck to grab two 5...
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1.7
I didn't like
  • Customer service
#1125479
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I had leaked out cooler on Monday the 11th left message and called in, no one called back or returned the called or reply to the message, called in again thursday, they promised to take care of it on Friday 15th, waited all day no one showed up nor any calls. called in...
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#1101319
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I was with Millwood, they transfer my service and ready fresh was okay for a couple of months then called in ref to water not reaching to me ,the stated don't have enough delivery reps, so why take customers from millwood if you cannot handle the load so she apologized...
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1.0
I didn't like
  • Bad service
#1101300
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Readyrefresh - Extremely pissed customer

I have been waiting for my delivery since Wednesday and it's Saturday and still no delivery. I have called them ovet and over and over and all they say is that they will be here. This is the second time that they've done this and I am super disappointed. I guess I'll just look elsewhere or continue buying gallons of water on my own.
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1098637
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Ordered one time delivery of water for my family in Florida many days ahead of a very serious hurricane threat from Irma. Was charged for my order and received email confirmation for delivery in forty eight hours. Water never arrived and no email notification was sent...
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Anonymous
Sean

They should be held accountable for the people going trough this hurricane situation without water. Scheduled on Monday similar to OP for 3 five gallon jugs and 3 cases of 1/2...

1.0
#1097969
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I have been calling this company monthly for five years complaint about their services. I would have canceled but 1. they deliver to another part of our business and 2. they bought out all the other companies in the area. They deliver when they want and not what is...
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1.0
I didn't like
  • Delivery service
  • Customer service
#1076709
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Water has never been delivered on the scheduled date. Customer service is abominable and should be called customer non-service. Many of the customer service representatives who answer the calls are dismissive and don't have a clue about what they're talking about. Two...
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Anonymous
dindanlimom

I've been ordering water for my water cooler since 2000 when the company started off as Acqua Cool. Since then Nestle, Ready Refresh took over. All was well until this past...

1.3
I didn't like
  • Totally unreliable and customer service has no clue
#1069853
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My delivery has been postponed 4 times to over a week. The Customer Service department lies through their teeth about the situation. This is by far the worst abuse of a customer and almost as bad as Comcast. I am appalled that they can abuse customers like this. I have...
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Anonymous
Barbar Rady

Same thing here!! Worst customer service ever!! This company SUCKS

2.3
I liked
  • Convenience of delivered water
I didn't like
  • Totally unreliable and customer service has no clue
#1052352
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Readyrefresh - NEVER AGAIN!!!
Readyrefresh - NEVER AGAIN!!!
I signed up with ReadyRefresh by Nestle and ordered 4 cases of Poland Spring Water and 3 cases of Margaritaville Island Ice Tea on May 2, 2017. It is now May 10, 2017, and I am just receiving my waters, with 2 extra cases added in for all of my inconvenience. My...
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3.7
I liked
  • Products and the customer service staff
I didn't like
  • That the delivery driver did not ring my bell
  • That my delivery date kept getting changed
  • That i was not notified about the change in delivery
#1045305
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