Water has never been delivered on the scheduled date. Customer service is abominable and should be called customer non-service.
Many of the customer service representatives who answer the calls are dismissive and don't have a clue about what they're talking about. Two water dispensers were delivered as replacements for one that was not functioning properly; neither dispensed cold water and had to be returned. It is apparent that the dispensers are not checked to ascertain whether they are operating properly prior to their being delivered. I never had these problems when Deer Park was servicing us.
Unfortunately, Nestles purchased Deer Park. I'm looking for another company.
Product or Service Mentioned: Readyrefresh Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Totally unreliable and customer service has no clue.