ReadyRefresh
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ReadyRefresh Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ReadyRefresh has 1.6 star rating based on 1214 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend ReadyRefresh to a friend or colleague.
- Rating Distribution
Pros: Water delivery to home, Water, Convenience.
Cons: Customer service, Poor service, Bad service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ReadyRefresh has 1.6 star rating based on 1214 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend ReadyRefresh to a friend or colleague.
- Rating Distribution
Pros: Water delivery to home, Water, Convenience.
Cons: Customer service, Poor service, Bad service.43% of users think that ReadyRefresh should improve its Customer Service.
86% of users say that they won't use ReadyRefresh in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't use their company", "Stay away!", "Highly", "Avoid unless you know what you're getting into", "Terrible company. Big mistake to go with them.".
Most users ask ReadyRefresh for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top ReadyRefresh Reviews
"I don't need any more"
I don't need any more I nont need any more thank you for you service thank you merry much I dont need anything else thank for your service and your service...
"El dispensador que pedi no me llegó"
YA PAGUE POR ADELANTADO Y NO ME HAN ENTREGADO NADA. AUN ESPERO EL DISPENSADOR, LOS TRES GARRAFONES DE AGUA Y LA "SUPUESTA" TARJETA DE REGALOS POR $,30.00 QUE...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Liers!
ReadyRefresh wrongly charged us for servicing our water cooler, despite it being part of our service plan. When we contacted them, they assured us of a credit.
However, during the subsequent water delivery, their system failed to apply the credit, leading to an overdraft in our bank account. Despite the assurances from a manager, promising a delivery within two days, along with three complimentary bottles of water and a refund for the erroneous charge, none of these commitments were honored. Three days later, we received neither water nor a refund.
This isn't the first time we've experienced issues with ReadyRefresh, but this incident has been especially disappointing. Their management's lack of integrity and consistent failure to fulfill contractual obligations make them a service to avoid at all costs they are not to be trusted.
- Water is good when they get around to delivering it
- Will take your money and barely service you
Preferred solution: Full refund
User's recommendation: Don't use their company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
ReadyRefresh will not cancel your service
I moved away from Arizona in May 2023. I cancelled my service with ReadyRefresh on 4/21/23 and received a confirmation as well as a pickup confirmation for 5/2/23.
I left all the equipment and remaining bottles outside for two days, but a driver never showed up. Since then, I have been invoiced every month.
They sent a dispute to collections for the equipment they failed to pick up. I couldn't wait any longer because I was leaving the state. They don't have a drop location, otherwise I would have dropped it off.
The company is still invoicing me, while other charges were sent to collections.
They say I am in arrears, but they keep billing me for service. It is 2024 and I am still being invoiced.
- Deliver what they say they will deliver
- You will never stop paying a monthly fee
Preferred solution: CANCEL MY SUBSCRIPTION! Also, I would like to be reimbursed for the fees charged to my account after I received a cancellation confirmation.
User's recommendation: Only use this service if you never plan to cancel, for the rest of your life!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cannot Cancel
Operations have done great, no complaints on deliveries. However, I CANNOT CANCEL THE ACCOUNT!!
I have sent two messages through their website, which they acknowledged via an autoresponder. However, there has been no cancellation! I have called during their stated normal business hours (800-274-****) and I can never reach a person. They say "we are currently closed, please call during normal business hours" - this is exactly what I have done but never an answer from an agent.
It seems deliberate on their part to make it difficult to cancel.
This approach is sinister and I lose respect for the company, even though they have executed well on deliveries. If for some reason you want to cancel, good luck!!
- Great delivery service and sales team
- Lack of customer support
- Impossible to cancel
- Poor website
User's recommendation: Poor Customer Service - Stay Away
Issue / hazard
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Surprise "reconditioning" fee for dispenser upon cancellation
- Quality product
- Water delivered to your door
- Unreliable delivery and service
Preferred solution: Full refund
User's recommendation: Avoid unless you know what you're getting into
Duluth, Georgia
El dispensador que pedi no me llegó
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
No one shows up for service
New Port Richey, Florida
Terrible service
User's recommendation: Stay away!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I literally have to do an internet search for cust service phone number. Why do you guys make it so difficult to speak to a human being service agent??
- Good water
- Imposible to find customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
They suck
- Customer service blows
Preferred solution: Full refund
User's recommendation: Terrible company. Big mistake to go with them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Sent to collections after termination of service
- No pros
- Bad service
- No ethics
- Bad client communications
Preferred solution: A reversal of the fees sent to collections.
User's recommendation: Do not ever do business with this company.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
I did not received my water dispenser
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am try to see when I purchased water cooler
Preferred solution: Solved
User's recommendation: Highly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Giving me the run around is what they do BEST
I quit my account a month ago. Customer service told me nobody could be out to pick up the machine and jugs until about a month later on until December 15 2023 December 15th was canceled.
It was rescheduled a week before Christmas that too was canceled. December 27th, and you guessed it the 28th was canceled. The driver keeps lying saying nobody was home. Which is false.
I was home all day on purpose because I have to let them in. My gate only opens with a remote that the customer has. And it IS noted on my account to CALL CUSTOMER to be let in. But they NEVER CALL they just put NOBODY WAS HOME.
Thats a lie. I have cameras on MY DOOR to prove nobody came to my door if they some how got in without my help. So why lie why not just call like it says.??? Then when i call i keep getting the run around transferred here then there & we are so sorrys.
No yall not because if so why does it keep happening over and over. Wasting my Unreplaceable time waiting around for folks who just cancel the pickup/delivery whatever you want to call it.
Not to mention yall charging my institution for money for a machine that not even being used. And yall refuse to take back?!?
SamsClub member
- Pros good tasting water and good machines
- Refuse deliverys cancels delivery gives you the runaround lies
Preferred solution: I want a apology and a refund of any money charged to me after DEC 1st 2023
User's recommendation: DONT CLOSE SERVICE THEY WILL REFUSE TO TAKE THEIR STUFF BACK
I cannot place an order
- Good product
- Automated system has much to be desired
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
TERRIBLE
- Water delivered to your door
- Charge for services not received
- Unreliable difficult to get delivery date unreliable staff
- Customer service is horrible
Preferred solution: Full refund
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