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Readyrefresh - Terrible customer service

They bill you whenever they want even after you request to be billed on a certain day. They deliver whenever they want or not. And even after you pay your bill you still can’t get water delivery. They tell you that you have to wait 24 to 48 hours. That was almost 2 weeks ago !! Request they come get the cooler and bottles was told no they couldn’t do that either. Unbelievable!!!
1.0
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Website
#1394307
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Readyrefresh - Lack of customer service

Scheduled a day/time to replace a defective water cooler. I place two calls to remind them to call me 15 min before they arrived. They did not call and when I arrived 5 minutes later they had already left. Called and asked them to come back or I would cancel my contract with them. They never came back or called. They truly don’t care that they lost a long time customer.
1.7
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Website
#1392412
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Readyrefresh - Worst company ever

Every month I make a payment and they have been charging a 20.00 late payment because their billing system does not put the payment towards a outstanding balance at all. Fix your f’d up payment system. I’ve was a customer for over 15 years until this ***
#1389351
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I purchased a water (hot and cold) dispenser from Ready Fresh by Nestles. after several months it quit working, I called and they delivered a replacement unit. Now it has failed too, get no cold water and the pump or compressor runs almost continually. I called to...
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2.5
#1384209
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Readyrefresh - Outrageous raising of prices

I have been a 3 year customer and they raise rates about every 6 months. This time they are raising it $2.00 so I would be paying $10.50 for one 5 gallon bottle of water. You would think they would want to hang onto long term customers. I will be giving my money to a different conpany which values the people they serve.
1.3
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Exchange, Refund and Cancellation Policy
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Website
#1384122
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Readyrefresh - Outrageous raising rates

I have been with Nestle for more then three years. They up the price of the bottles about every 6 months. This time they are wanting to raise it another $2.00. I would be paying $10.50 for a 5 gallon bottle. You would think they would want to hold onto the customers thatvhave been with then for awhile. Im going to give my money to a different comapny who values their customers.
#1384115
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Readyrefresh - No call no show

We never received a call or email to say that our delivery was change from Friday to Monday. We sat in the house all day waiting for a delivery that didn't happen and I'm an unsatisfied customer and I will be canceling my orders for next month
#1380173
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I have been talking to them for couple of weeks on delivery time and price. It was a large order to support a non profit event. They have called me to get the orders. Once I confirmed the order, they delayed the confirmation and 3 days before the event and said, they...
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1.0
I didn't like
  • Terrible customer service
#1377550
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Readyrefresh - Delivery purpose

Just wanted to know when is my next delivery
4.5
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1375475
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If I didn’t like Zephyrhills water so much I would cancel my service!! This company doesn’t think twice about canceling a delivery and rescheduling in the morning of your delivery. So now, I have to wait another 3 or 4 days for my delivery. What’s the sense in having...
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1.1
#1361803
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