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I first placed my order online on Jan18, but the delivery date keeps being delayed or pushed back. It has been almost one month, and my order still hasn’t been delivered. Moreover, if you forget to give a tip to the driver, then don't even expect the next delivery. I...
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1.0
#1191243
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Readyrefresh - Horrible

Worse delivery service ever stay away from this company Piece of S___
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1191114
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Don't use this company - they are terrible. Always changing your order and they don't let you know, just don't turn up on your scheduled delivery dates. when the delivery guy finally turns up (days later) he doesn't have space in his truck for the empty cases so leaves...
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1.0
I didn't like
  • Everything is terrible
#1190212
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I have been a member of Ready Refresh for 3 years. For the past 5 months, they keep rescheduling the deliveries. Now, I have to go out my way to buy water from the store. I pay for this service. I would expect better customer care. They always seem to take my money on...
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1.0
I liked
  • Water was fine
I didn't like
  • That i was not notified about the change in delivery
#1186074
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The worst customer service ever. From day one they were a problem. They were supposed to come set up the water cooler so we took off from work not once but twice because their warehouse had a problem and the second time the machine was actually broken. Delivery is...
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1.2
#1184912
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I have repeatedly tried to close my Ready Refresh account since August 2017. It is now January 2018 and they sent me another bill. First, I was told that if I returned the two water coolers we had, I could close my account. Great. I did. They picked it up and that was...
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1.8
I liked
  • Convenience of delivered water
  • Water was fine
I didn't like
  • Hidden fees that popped up after i canceled
  • Difficulty in canceling
  • Surly customer service woman
#1174180
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Readyrefresh - Consistently poor customer service
They started out okay, but have multiple reschedules on the last three delivery dates. Two customer service representatives in a row have suggested that somehow this was the fault of mudslides and floods in CA when these events were several hours and hundreds of miles...
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2.6
I didn't like
  • Rescheduled deliveries
  • Customer service
#1170556
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If I could give them zero stars I would. Deliveries are consistently late. No emails or notifications are sent to alert you to this. When I called customer service the woman was extremely rude and basically said you can cancel anytime if you don't like the service....
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#1167537
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I've been a happy customer of Zephyr Hills for many years, but when it was bought out by Nestles readyrefresh the company took a nose dive regarding service. 7 times in a row, I left bottles out only to be told via voice mail that the changed the delivery date. Five...
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Anonymous
Melissa

My husband works for Zephyr Hills / Nestle / Ready Refresh. Just so you know before you write another review like this it is all the same company. They just changed the name ...

#1142207
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Contact Readyrefresh

Mailing Address:
Nestlé Waters North America Inc.
900 Long Ridge Road, Building 2
Stamford, Connecticut 06902
United States
Phone:
(866) 813-4939
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This company is all about lying. They sign contracts and then they put on different charges to make money. They have the WORST customer service. Everyone should stay away from them. They were called to pick up bottles and the driver says its not his job and they charge...
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2.2
I liked
  • Convenience of delivered water
I didn't like
  • Bad service
#1139212
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