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When my small nonprofit organization's office in Baltimore started our last 5-gallon bottle of Nestle ReadyRefresh water, I placed an online order for delivery, and got the date May 16 (2018). As has happened before, the delivery did not take place that day, but was...
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Anonymous
Allie2baba

Having a similar problem in West Hartford, CT. Was told delivery would be on 5/29, and it never came. Went online, looked at account and delivery was re-scheduled to 6/4. We n...

Anonymous
Kelly

I came across a post. He mentioned that one of their customers services representative told him that we are going to be facing a water crisis!..

#1272495
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I was satisfied the first several years but this past year has been horrible. Water is never delivered as scheduled, always delayed. This past month my water delivery has been rescheduled 5 times already and I still haven't received my water. I am being told there is...
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Anonymous
DAG

I am having the same issue. No help from customer service. I’ve been told they don’t have enough drivers, they’re training new drivers, they are backed up. I have been waiting...

Anonymous
Waterdrinker

I have the same situation, they rescheduled delivery 4 times but I live in on beacon st. and every day see their car.

1.0
#1290081
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Over the past week they rescheduled delivery 5 times. And left me without water for the weekend. When I called them the girl said she's just a call center she can't do anything for me just give over the message in the next 24 hours. They really need competition.its...
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Anonymous
Paul Fernandez

Not reliable delivery, always late. Company TOO BIG need more competition. Called AGAIN EARLY today. finally spoke to local representative. Trying to post this comment having ...

1.8
#1275448
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My company scheduled 1 delivery per month. Nestle usually delivers the water the last day of the month. This month they never showed up. I tried to call the customer service line and a recording stated that due to high volume of calls they were not receiving more...
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Anonymous
Anonymous

they are the worst in delivery

I liked
  • 000
  • Products
I didn't like
  • That i was not notified about the change in delivery
  • 00000
#1269114
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What happened to customer service? I called a week ago yesterday to inquire about getting an earlier delivery; we ran out of water. We were told that our day of delivery was 5 days away and nothing could be done about it. We did not get our water in five days. I called...
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Anonymous
Joan 19803

I discontinued service with them on Friday 6/29 with the cooler and bottle p/u the on Monday 7/2. I put up with this horrendous customer service and delivery mishaps for month...

Anonymous
Shaun

I've been getting the same recording for a week now! I'm switching water companies also.

#1240236
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Readyrefresh - Delay delivery.

Terrible service , DO NOT REQUEST THIS SERVICES , 2 weeks waiting for my delivery of water , notification of failure of delivery the same day your getting your delivery so you can not do anything about , Every time They reschedule and reschedule , it’s been 2 weeks of rescheduling waiting to get the water .
#1296882
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don't have ready refresh water by nestle delivery to you . I supposedly had a delivery last week and they only left a few bottles. I was told they would be back either that same day or the next as the bottles on the truck were very dirty and he didn't want to leave...
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Anonymous
Fred

Don't order from them worse service nestle never again

Anonymous
Anono

The worse water service we have don't order from them they lie to much and never deliver like they say.

1.0
#1245160
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This is the absolute worst company I have had the displeasure of working with in quite some time. They no longer value customer service and service quality. I've been receiving 5 gallon water jugs to my home since 1993. What happen to this company? Since Nestle took...
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1.8
#1274296
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Having been a customer for 9 years, we were always pleased with Deer Park Water. Then Nestle bought the company and everything went downhill. Deliveries were never when they said they would be. We would get a schedule in the mail that would tell us one date, on the...
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1.0
I didn't like
  • Very very poor delivery service not recommending this place ever
  • Totally unreliable and customer service has no clue
#1297811
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Contact Readyrefresh

Mailing Address:
Nestlé Waters North America Inc.
900 Long Ridge Road, Building 2
Stamford, Connecticut 06902
United States
Phone:
(866) 813-4939
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Readyrefresh Products and Services

This company is terrible. I have been waiting for almost 2 weeks for the delivery. Every day they move the delivery forward 1 day. Not sure if will ever get the water. Have to find another company. Cannot believe ReadyFresh will be in business long. This company is...
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Anonymous
Edwin Martinez

I thought I was the only one Im so fed up its been 3weeks for me .Im gonna have to pickup the water myself .NOT HAPPY AT ALLLLLLLLLLLLLLLLL

1.0
#1269283
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