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Readyrefresh - THEY NEVER DELIVER WHEN THEY SAY THEY WILL

I have never once gotten my delivery on a day that I’ve scheduled for a delivery. Every single time, I get rescheduled. And all they say is they are having problems on their end. I have never see. Such terrible customer service. It’s easier to just go to the store and buy water. Not worth the headache.
2.4
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#1296548
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Readyrefresh - How did i sign up with Deer Park

Over twenty yrs ago i signed up for Deer Park spring water delivery. Some where along the line i became a Readyrefresh customer. Now i"m being jerked around by people who don't respect their long term customers. Can't deliver on time, Demanding i buy more product than I need. Customer Service stinks. Im done. Nestle help!.
#1296493
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I've been with Deer Park that switched to Nestles Ready Refresh since 2009. No issues at all - convenient and monthly service. 2018 they 'allegedly made operational change's' and service has been horrible! They've delayed delivery and no have not been for 2 months - on...
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3.0
I liked
  • Service before 2018
I didn't like
  • Service since 01 jan 2018
#1295606
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Readyrefresh - Still no response!

When I could not get a delivery after too many requests, I called and cancelled service. They were supposed to pick up empty bottles and dispenser last Friday. Their crap is still sitting in front of my house!
1.3
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1294812
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I contacted customer support on June 28th as my delivery had been re-scheduled for a third time this month! It was delayed last month as well. This all occurred after increasing pricing on delivery, water and rental. The rep that handled my call was extremely rude and...
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1.0
Islandia, New York
#1294257
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In the last four months, Ready Refresh has moved my delivery schedule at least twice each month. One of the reasons is that they would first check where other customers live in the area so they try aligning all customers schedule to delivery within a single day instead...
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Anonymous
Anonymous

It's perfectly legal to do what they please as long as you receive what you have paid for.Of course a delivery business would prefer to consolidate deliveries to a specific ar...

#1294113
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Readyrefresh - Terrible delivery and customer service

Special request of no delivery on fridays and mondays to my office: water bottle always left on those days! Terrible sarcastic , customer support. Driver delivers to wrong location and the best they can do is to reschedule for a week later! Terrible!!
1.2
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1293898
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This company has the worst delivery system I've ever seen in my life, If you are thinking of hiring the services of this company do not expect them to deliver you on the date that they promise and when delivering comes missing products and then when you call customer...
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1.0
#1291597
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They have moved my 36 cases of water delivery 3x already. I keep calling everyday and they say they have new routes............what??? Today my delivery was set up for 7:15am (which nobody is in the office then) until 10:15am. At 10:30am, I went back online and saw my...
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Anonymous
Anonymous

Having same issues.Been told they are short 100 delivery drivers.Problem began 3 months ago.

#1291572
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Readyrefresh - Bad delivery schedules!

DO NOT EVEN THINK OF PURCHASING THEIR SERVICE FOR U WILL REGRET IT. They take u'r payments on time but u'r deliveries are not. They kept on adjusting the dates forward every month. They should close if they can't keep up w/ their deliveries. No delivery for this whole month of June, they re sched it for Jul 2. Cust service not helpful too.
#1291507
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