Tina M Ynx

Over charged

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Overcharged for my services. Been with the company for a year. And they charged me way too much the delivery was awful. It has been several times they would deliver my products and not take back the old gallons as promised . I have rented the dispenser and no service to it as promised. Overall bad service I will do a Google review with full details of how I was treated w/the company. They only wanted to offer a free 5 gallons. After charging me double for one month.
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Loss:
$80
Pros:
  • Convenice
Cons:
  • Over charged do not deliver promised service

Preferred solution: Full refund

User's recommendation: Absolutely would not recommend only if they want to get ripped off

Elena K Yml

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Bad service

ReadyRefresh - Bad service
I did not order any water, twice the company delivers without my authorization. Said enough I called the company!!! Zero result
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Loss:
$60
Cons:
  • Everything is terrible

Preferred solution: Full refund

Carmen Milagros C

Need 15 bottles picked up

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ReadyRefresh - Need 15 bottles picked up
ReadyRefresh - Need 15 bottles picked up - Image 2
ReadyRefresh - Need 15 bottles picked up - Image 3
Im not able to return my 15 bottles because I dont see the person who picks up the bottles for return. COVID is over the problem with my complaint is that I as customer should be able to return bottles or throw them away?
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Cons:
  • You can not get anyone on the phone

User's recommendation: All customers should be able to get a live person to talk to.

2 comments
Guest

This their whole scam. I just went through my itemized bills since January 2023.

They’ve got me for $1,100 so far.

They never pick up the empty ones and these 20$ late fees. They’re working it, and the work isn’t to our benefit lol

Guest

Human beings cost money and cause trouble ; they're the last thing a company wants to take on more of. Companies with a low capital base cannot afford the salaries, taxes, insurance, turnover, benefits, etc.

just to have someone sit by a telephone all day in case it rings. You want low prices and ease of ordering but humans ruin that equation.

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Tyquonna M

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Verified Reviewer

Pick up rescheduled with out confirming me

Moved out and everything has to be out the apartment by today and they keep changing the pick up day. I just want them to come and collect their equipment so I wont be charged
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Preferred solution: Equipment picked up

Cheryl M Luw

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Verified Reviewer

Possibly stop service. New owner

The previous owner had water delivered Brent Cornejo I own BeachFront Auto & Smog Please cancel his account We will speak at a later date about creating a new account
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Preferred solution: Close existing account for Brent Cornejo

LB Ovj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unreliable Service

ReadyRefresh - Unreliable Service

**NO STARS** AVOID like a bad ex-boyfriend! I have been a ReadyRefresh customer for over 2 years and recently canceled my service due to the complete lack of reliability.

They will confirm delivery multiple times and then never show up with no notice and reschedule or completely cancel your delivery - this has happened 5 times now. I don't know if the drivers are lying or its a combination of the drivers and customer service, I've been told that my order will show up several times by customer service and with an hour of getting that confirmation receive an email stating they couldn't deliver because "no one was home" - LIES. At the same time ReadyRefresh has determined that they will authorize payment on a CC an entire week before delivery. So customers are literally paying in advance for services that they never get.

As a different review stated they do not pickup their products to end the service.

I have over 10 bottles that need collecting because they have not completely picked up all the empty bottles in 6 months while delivering new bottles of water. I've reported them to the consumer compliant division of the state attorney general office, clearly their business practices are fraudulent.

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Cons:
  • Expensive
  • Unreliable

Preferred solution: I already canceled my service they need to pickup their empty bottles or give me a place to drop them off. They have repeatedly canceled or rescheduled pickup.

User's recommendation: **NO STARS** AVOID like a bad ex-boyfriend!

1 comment
Guest

Go girl. You know what you’re doing.

I got the rep manager on line right now.

And I did a little audit, they’ve got me for $1,000 in 8months this year. They know what they’re doing.

Anonymous
map-marker New York, New York

Horrible customer service

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I always have an issue with water drop off. They told me that my water delivery will be between 8 AM to 12 PM. I just brought in the empty bottles because of course there was nothing dropped off and within minutes I get a text that they dropped water off over six hours after the latest time given. I am so sick of this company, I am disabled living in a small coop. And now the bulk of it is these giant bottles -half of them empty. They couldve at least knocked on my door and let me know but no because theyre horrible.
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User's recommendation: Look elsewhere if possible

sa z Dgy

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Verified Buyer

Terrible service

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ReadyRefresh - Terrible service
ReadyRefresh - Terrible service - Image 2
ReadyRefresh - Terrible service - Image 3
orders are always rescheduled workout notice. empties not picked up left at different spots in house. very unreliable
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Cons:
  • Frustrating

Preferred solution: Full refund

User's recommendation: find another company

Andrea D Ctc

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Verified Reviewer

No me han podido ayudar llevo dos semanas así marcando y marcando

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Me cobraron de más y no me han devuelto mi dinero ya hablé por correo y nomás me dijeron que me iban a cambiar en método de pago pero que pasa con mi dinero no me han resuelto eso entonces quiero saber si en mi siguiente compra me darán un rembolso o me van a dar mi dinero para tras o que necesito una respuesta
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Loss:
$33

Preferred solution: Full refund

Anonymous
map-marker Huntersville, North Carolina

Poor customer service and delivery and pickup awful

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Billing, pick up and delivery. Not a satisfied customer at all. Resolving issues is not their strong point
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Crystial R

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Verified Reviewer

Money hungry

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Updated by user Oct 03, 2023

Charged after account was closed. Company said that it is their policy. Will not recommend

Original review Oct 03, 2023
Ready overcharge you for water for one, then after you close you account they will charge you another fee. You will do better buying you water a the store. They will charge and charge your card for fee that doesnt make sense. They keep you card on file even after it is closed. DO NOT USE this company ReadyFresh unless you like just giving away your hard earned money. I reach out for a refund no luck. Scammers
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Loss:
$50
Pros:
  • Water delivered to your door
Cons:
  • Expensive
  • Over charge you for the water

Preferred solution: Full refund

Casandra L Vrw
map-marker Highland Park, New Jersey

Not delivered

My delivery didnt happen, yesterday, November 29, 2024. My account was changed, delivery confirmed, but I did not received it.
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Paul K Ucr
map-marker Sutton, Massachusetts

Dissatisfaction

ReadyRefresh - Dissatisfaction
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ReadyRefresh - Dissatisfaction - Image 3
ReadyRefresh - Dissatisfaction - Image 4
Customer service approved cooler exchange and date was set. Day of expected delivery Wednesday Ready Fresh cancelled, rescheduled for Friday.called Customer service to which I was told that exchange should not have been approved and we would not be getting it. Lord help me I cancelled account. The communication is laughable. The worst. Proof of what I say attached. But dont believe what you see only what customer service says. I was made to feel like a stupid fool and thats terrible.
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User's recommendation: Turn around and run as fast as you can.

Misaki Ddg

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Verified Reviewer
| map-marker Riverside, California

Problem

This is the worst company scheduling appointments that I have ever worked with . Three times I have called to get service and three days I have canceled other appointments to stay home and wait for someone to service my system and three times you have failed to come . You cant even seem to e-mail me or call me and let me know. Im so done with this service. I want it canceled immediately!!!
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User's recommendation: Don’t get involved with this company. They were great when they were Arrowhead!

Deborah C Nws

Undelivered products

My delivery has been undelivered twice, but I have received notification that the delivery has been completed. Please cancel this order and all future orders.
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Pros:
  • Great product
Cons:
  • Unreliable delivery and service

Preferred solution: Full refund

User's recommendation: Make deliveries promptly