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A few months ago they refused to pick up empties unless I ordered more. If I left two empties out with note saying I did not need replacements they left two replacements anyway or would not take my empties.

Then a about two weeks ago they called asking why I had not paid last bill. I said I hadnโ€™t received it. My office has been at same location for over 24 years. I pay within week of receiving, usually same day.

Then a week later I get bill charging me a late fee of $20.00!! It said โ€œoriginal invoice was returned undeliverable by post office.....โ€. I did not pay same day, last Thursday, 2/22/18 because in calling the co. they on a recording said due to volume, etc.

they couldnโ€™t take calls. I called Friday, Saturday, Monday, and today, 2/27/18 and get same recoding from two different Ready Refresh noโ€™s. I want to cease their services but they wonโ€™t pick up bottles without my ordering more and can not reach them. I have lost sleep over this and believe they may have made up the story about my invoice undeliverable.

Terrible crooked company. When owned by Ice Mountain I never had an issue once.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deduct late charge, pick up empties, do not leave more water and instruct on how to cease relationship and get $12.00 x 10 empties.

ReadyRefresh Cons: Everything is terrible.

Location: 10335 Argonne Woods Dr #200, Woodridge, IL 60517, USA

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